Neo Software
Neo current customer resources
Get in touch with Neo Support, find information on the latest updates and integrations.
Have a question? Get in touch with Neo Support.
Live chat: us.idexxneo.com/support
Phone: 1-800-296-7141
Email: neosupport@idexx.com
Featured integration
Make checkout time faster and more accurate with Neo Payments
- Take the wait out of checkout time for clients by processing payments at multiple workstations or on the go using a mobile payment device.
- Eliminate manual errors and time spent entering data twice.
- Reconcile daily receipts 50% faster without credit card discrepancies.
- Manage transactions securely using a solution powered by CardConnect®.
Neo and SmartFlow work as one
Working in tandem with Neo, SmartFlow Workflow Optimization System captures every detail and every charge automatically as you move from room to room in the hospital—so you and your staff can call it a day at the end of the day.
Admission
At check-in, patients are sent from Neo to SmartFlow.
Treatment
Use SmartFlow to capture every detail, treatment, and service as you move from room to room in the hospital—so no care or charge is missed.
Discharge
At checkout, all charges are automatically added to the client invoice in Neo. At discharge, all SmartFlow forms and documents go straight to the patient’s record in Neo.
Go home on time
You and your staff can call it a day at the end of the day.
Admission
At check-in, patients are sent from Neo to SmartFlow.
Treatment
Use SmartFlow to capture every detail, treatment and service as you move from room to room in the hospital so no care or charge is missed.
Discharge
At checkout, all charges are automatically added to the client invoice in Neo.
At discharge, all SmartFlow forms and documents go straight to the patient’s record in Neo.
Go home on time
You and your staff can call it a day at the end of the day.
What's new with Neo
Deliver virtual care to clients with TeleVet (April 2020)
Telemedicine offers a vital alternative channel for providing patient care your clients know and trust. The app TeleVet integrates with Neo to save time entering client and patient data, enables clients to book appointments and video consultations, and writes back remote visit details into the Neo patient consultation.