MyIDEXX helps you do more

Single sign-on access to information and tools to manage your account


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Not registered yet? Register now or learn more.

IDEXX Online Orders

  • Easily reorder the water products you frequently order
  • Create automatic scheduled orders for the items you need most
  • Request and receive quotes

Order now




IDEXX Water Customer Portal

  • Access account information, order history and shipment tracking
  • View resources such as e-inserts, MSDS and CoAs
  • Open and track customer support and technical service tickets
  • Find answers to common questions with knowledge articles and FAQs

Access the portal


Prefer to order through your IDEXX representative or need help registering for your account?
Please call customer support at 1-800-321-0207.

Frequently Asked Questions

MyIDEXX is your IDEXX online account. Simply sign in once to access IDEXX online services, including IDEXX Online Orders, the Water Customer Portal, and the IDEXX Water Academy. MyIDEXX is a convenient and secure way to order products, manage your account, find answers to common questions, and access training.

Once you sign in, you’ll see the MyIDEXX dashboard. From there, you can navigate quickly and easily between IDEXX Online Orders, the Water Customer Portal, and the IDEXX Water Academy.

You can find your account number on any statement or invoice from IDEXX. Here is an example of where the account number is located on paperwork.

Your business affiliation, or account number, helps us provide you with secure access to relevant IDEXX services, including order history and shipment tracking, customer service and technical support tickets, and contact information for your your IDEXX account representative.

Using your email address is a secure way to manage your sign-in credentials. Only you have access to your email account and preferences, so if you ever forget your sign-in credentials, it’s easy to fix.

Depending on the email preferences you’ve set up, you may receive emails related to your IDEXX online orders, courses available at the IDEXX Water Academy, or news about new IDEXX products or promotions. Every email you receive will give you’re the option to update your preferences or to unsubscribe. See our privacy policy for more information.