Online Billing Support for Veterinary Practices

IDEXX is committed to making it easier for you to do business with us

Online billing available for Canadian customers

For your convenience, the IDEXX Invoice Gateway provides online access to your practice's invoices and statements 24 hours a day, 365 days a year. You can view a copy of any invoice, sort invoices by key criteria, search for invoices, download data into your accounting package and print invoices. Customers can pay bills online with Invoice Gateway, including paying by direct debit.

Enrolment is free – just click the Enrol link below.

If you’ve already signed up, click Sign In to access your Invoice Gateway account.

Enrol | Sign In

Statements by email or fax

If you decide not to use the IDEXX Invoice Gateway, you can choose to receive your invoices and monthly statements either by email or fax.

Go to (U.S.) and select the format you prefer. If you choose email, your selection will take effect as soon as you click the link provided in the authentication email. If you choose fax, your selection will take effect the next business day.

Billing questions

If you have questions about invoices or monthly billing statements, please refer to the sample invoices, sample statements and frequently asked questions (FAQs) linked below, or call a customer service representative at 1-800-667-3411.

To speak with a customer service representative:

  • Livestock and Poultry Diagnostics customers, call 1-800-548-9997.
  • Dairy Testing and Water Microbiology customers, call 1-800-321-0207.

FAQs and sample invoices and statements:

Invoice and Statement FAQs

Sample invoice

Sample Statement

Payment addresses

Please send your payments to the applicable address below.

IDEXX Laboratories Canada Corporation
C/O Lockbox # 917900