Contact Us

Canadian Headquarters

IDEXX Laboratories Canada Corp.
1345 Denison Street
Markham, Ontario
L3R 5V2

1-800-667-3411
1-416-798-4988

Email us

Corporate Headquarters

IDEXX Laboratories, Inc.
One IDEXX Drive
Westbrook, Maine 04092
United States

1-800-548-6733
1-207-556-0300

IDEXX Ethics Hotline

Code of Ethics

Customer Support

Small Animal Health / Equine Health


Reference Laboratories & General Inquiries

1-800-667-3411

Monday–Friday: 8:00 a.m.–Midnight
Saturday: 9:00 a.m.–10:00 p.m.
Sunday: 9:00 a.m.–10:00 p.m.

Analyzers & SNAP tests

1-800-248-2483

24 hours a day, 7 days a week

VetConnect PLUS

1-800-667-3411, option 1, option 5

Monday–Friday: 8:00 a.m.–Midnight
Saturday: 9:00 a.m.–10:00 p.m.
Sunday: 9:00 a.m.–10:00 p.m.

Diagnostic Imaging

1-877-433-9948

Monday–Friday: 7:30 a.m.–9:00 p.m.

Cornerstone

1-800-695-2877

Monday–Friday: 7:30 a.m.–9:00 p.m.
Saturday: 8:00 a.m.–5:00 p.m.

SmartService

1-800-695-2877, option 4

Monday–Friday: 7:30 a.m.–9:00 p.m.
Saturday: 8:00 a.m.–5:00 p.m.

Pet Health Network Pro

1-855-627-6570

Monday–Friday: 8:00 a.m.–5:00 p.m.

Practice Solutions

1-888-224-4408, option 2

Monday–Friday: 9:30 a.m.–6:00 p.m.

Dairy Testing


General inquiries

1-800-548-9997

Email Dairy customer service

Livestock & Poultry Diagnostics


General inquiries

1-800-548-9997

Email Livestock and Poultry product support

Water Testing Solutions


General inquiries

1-800-321-0207

Email Water Testing Solutions support

Consultants and Specialists

Small Animal Health / Equine Health


VETERINARY DIAGNOSTIC CONSULTANTS

Analyzers, Reference Laboratories, SNAP Products, VetConnect PLUS, Pet Health Network Pro, Pet Health Network 3D, Practice Solutions

View contact information

VETERINARY DIAGNOSTIC SPECIALISTS

In-House Analyzers

View contact information

DIGITAL RADIOGRAPHY SPECIALISTS

Diagnostic Imaging / I-Vision CR System, I-Vision DR System, ImageBank Storage System, Web PACS

View contact information

VETERINARY SOFTWARE & SERVICES SALES MANAGERS

Cornerstone, DVMAX Practice Management Software

View contact information

Email consultants and specialists

MEDICAL SPECIALTY CONSULTANTS

Avian and Exotics Medicine, Dermatology, Equine Internal Medicine, Microbiology, Molecular Diagnostics, Oncology, Parasitology, Small Animal Internal Medicine

1-800-667-3411, option 1, option 3

Monday: Friday: 8:00 a.m.–9:00 p.m.
Saturday: 9:00 a.m.–4:00 p.m. (Internal Medicine only)

Email Consultants and Specialists

TELEMEDICINE CONSULTANTS

Cardiology, Radiology and Specialty Services
1-800-726-1212

24-Hour Technical Support
1-800-726-1212

Invoice Questions
1-800-814-1147

Case Submission:  vetmedstat.com
General Information: [email protected]

Dairy Testing


B.C., Alberta & Saskatchewan

Kim Walker
1 207 556-4622
[email protected]

Manitoba & Ontario

Katie Cornelius
1 207 556-6351 
[email protected]

Quebec & Atlantic Provinces

Ken Hoyt
1 207 556-2058
[email protected]

Livestock & Poultry Diagnostics


Sales & Services

Richard Turmel
1 450 467-1788
[email protected]

Water Testing Solutions


Inside sales customer account specialist

Mathieu Bosse
1 207 556-6655
Email water testing solutions

Specimen Pickup

Phone request

For clinics in British Columbia, Alberta, Ontario and Quebec located within IDEXX’s Courier Route network* please call 1-800-667-3411 to be connected to IDEXX’s Automated Courier Booking System.

For clinics located outside IDEXX’s Courier Route network across Canada, call one of IDEXX Canada's designated courier companies

Online request

For clinics located within IDEXX's Courier Route network* in the following provinces:

 

 

Cancel a pickup

To cancel a specimen pickup, call 1-800-667-3411.
 

For assistance or to verify if your practice is located WITHIN a Routed Service area, please contact Customer Support at 1-800-667-3411, option 1 or your  Veterinary Diagnostic Consultant.

*IDEXX’s Courier Route network include Metropolitan and surrounding areas of Vancouver, Calgary, Edmonton, Toronto, Ottawa and Montreal.