Contact Us

Canadian Headquarters

IDEXX Laboratories Canada Corp.

1345 Denison Street
Markham, Ontario
L3R 5V2

1-800-667-3411
1-416-798-4988

Email us

Note: All hours of operation are Eastern Time

Corporate Headquarters

IDEXX Laboratories, Inc

One IDEXX Drive
Westbrook, Maine 04092
United States

1-800-548-6733
1-207-556-0300

IDEXX Ethics Hotline

Code of Ethics

Customer Support

Small Animal / Equine Health


Reference Laboratories & VetConnect PLUS

1-800-667-3411

Monday–Friday: 8:00 a.m.–Midnight
Saturday: 9:00 a.m.–10:00 p.m.
Sunday: 9:00 a.m.–10:00 p.m.

Analyzers & SNAP tests

1-800-248-2483

24 hours a day, 7 days a week

Diagnostic Imaging

1-877-433-9948

Monday–Friday: 7:30 a.m.–9:00 p.m.

Telemedicine

1-800-726-1212

Invoice Questions
1-800-814-1147

Cornerstorne & SmartService

1-800-695-2877

Monday–Friday: 7:30 a.m.–9:00 p.m.
Saturday: 8:00 a.m.–5:00 p.m.

Pet Health Network Pro

1-855-627-6570

Monday–Friday: 8:00 a.m.–5:00 p.m.

Livestock Diagnostics


1-800-548-9997

Email Livestock support

Dairy Testing


1-800-548-9997

Email Dairy support

Water Testing Solutions


1-800-321-0207

Email Water support

Consultants and Specialists

Small Animal / Equine Health


VETERINARY DIAGNOSTIC CONSULTANTS

In-House Analyzers, Reference Laboratories, SNAP Tests, VetConnect PLUS, Pet Health Network Pro, Practice Solutions, SmartService

View contact information

DIGITAL RADIOGRAPHY SPECIALISTS

Digital Imaging Systems, IDEXX Web PACS Software

View contact information

TELEMEDICINE CONSULTANTS

Cardiology, Radiology, Specialty Services
1-800-726-1212

Case Submission:  vetmedstat.com
General Information: telemedicinesupport@idexx.com

MEDICAL SPECIALTY CONSULTANTS

Small and Large Animal Internal Medicine, Microbiology, Molecular Diagnostics, Dermatology, Oncology, Parasitology,  Avian and Exotics

1-800-667-3411, option 1, option 3

Monday: Friday: 8:00 a.m.–9:00 p.m.
Saturday: 9:00 a.m.–4:00 p.m. (Internal Medicine only)

Email Consultants and Specialists

VETERINARY SOFTWARE & SERVICES SALES MANAGERS

Cornerstone, DVMAX Practice Management Software, rVetLink

View contact information

Livestock Diagnostics


Sales & Services

Richard Turmel
1 450 467-1788
biotec@interbios.qc.ca

Dairy Testing


Sales & Services

Kim Walker
1 207 556-4622
kim-walker@idexx.com

Water Testing Solutions


Inside sales customer account specialist

Mathieu Bosse
1 207 556-6655
Email water testing solutions

Specimen Pickup

Practices located within IDEXX’s courier network*

Call our automated courier booking system at 1-800-667-3411, option 1, option 2, option 1.

Once your account has been confirmed, the system will notify you if you have a pickup already scheduled, and then offer the option to cancel the pickup (option 1) or schedule an additional pickup (option 2).

For assistance at any time, select option 3.

*Metropolitan and surrounding areas of Vancouver, Calgary, Edmonton, Toronto, Ottawa and Montreal

Practices located outside IDEXX's courier network*

Call one of our designated courier companies below:

Courier Company Location: Phone Number
ACE Courier B.C. - Interior
Castlegar: 250-365-0269
Kamloops: 250-828-1311
Kelowna: 250-763-1324
Vernon: 250-545-3669

B.C. - Vancouver Island
Courtenay: 250-338-9990
Duncan: 250-748-5765
Nanaimo: 250-741-1422
Salt Spring Island: 250-537-9699
Victoria: 250-475-2011
Purolator For all other locations, call 1-888-744-7123