Contact Us

Canadian Headquarters

IDEXX Laboratories Canada Corp.

1345 Denison Street
Markham, Ontario
L3R 5V2

1-800-667-3411
1-416-798-4988

Email us

Note: All hours of operation are Eastern Time

Corporate Headquarters

IDEXX Laboratories, Inc

One IDEXX Drive
Westbrook, Maine 04092
United States

1-800-548-6733
1-207-556-0300

IDEXX Ethics Hotline

Code of Ethics

Customer Support

Small Animal Health / Equine Health


Reference Laboratories & General Inquiries

1-800-667-3411

Monday–Friday: 8:00 a.m.–Midnight
Saturday: 9:00 a.m.–10:00 p.m.
Sunday: 9:00 a.m.–10:00 p.m.

Analyzers & SNAP tests

1-800-248-2483

24 hours a day, 7 days a week

VetConnect PLUS

1-800-667-3411, option 1, option 5

Monday–Friday: 8:00 a.m.–Midnight
Saturday: 9:00 a.m.–10:00 p.m.
Sunday: 9:00 a.m.–10:00 p.m.

Diagnostic Imaging

1-877-433-9948

Monday–Friday: 7:30 a.m.–9:00 p.m.

Cornerstone

1-800-695-2877

Monday–Friday: 7:30 a.m.–9:00 p.m.
Saturday: 8:00 a.m.–5:00 p.m.

SmartService

1-800-695-2877, option 4

Monday–Friday: 7:30 a.m.–9:00 p.m.
Saturday: 8:00 a.m.–5:00 p.m.

Pet Health Network Pro

1-855-627-6570

Monday–Friday: 8:00 a.m.–5:00 p.m.

Practice Solutions

1-888-224-4408, option 2

Monday–Friday: 9:30 a.m.–6:00 p.m.

Dairy Testing


General inquiries

1-800-548-9997

Email Dairy customer service

Livestock & Poultry Diagnostics


General inquiries

1-800-548-9997

Email Livestock and Poultry product support

Water Testing Solutions


General inquiries

1-800-321-0207

Email Water Testing Solutions support

Consultants and Specialists

Small Animal Health / Equine Health


VETERINARY DIAGNOSTIC CONSULTANTS

Analyzers, Reference Laboratories, SNAP Tests, VetConnect PLUS, Pet Health Network Pro, Pet Health Network 3D, Practice Solutions

View contact information

VETERINARY DIAGNOSTIC SPECIALISTS

In-House Analyzers

View contact information

DIGITAL RADIOGRAPHY SPECIALISTS

ImageVue Digital Imaging Systems, IDEXX Web PACS Software

View contact information

VETERINARY SOFTWARE & SERVICES SALES MANAGERS

Cornerstone, DVMAX Practice Management Software, rVetLink

View contact information

Email consultants and specialists

MEDICAL SPECIALTY CONSULTANTS

Avian and Exotics Medicine, Dermatology, Equine Internal Medicine, Microbiology, Molecular Diagnostics, Oncology, Parasitology, Small Animal Internal Medicine

1-800-667-3411, option 1, option 3

Monday: Friday: 8:00 a.m.–9:00 p.m.
Saturday: 9:00 a.m.–4:00 p.m. (Internal Medicine only)

Email Consultants and Specialists

TELEMEDICINE CONSULTANTS

Cardiology, Radiology and Specialty Services
1-800-726-1212

24-Hour Technical Support
1-800-726-1212

Invoice Questions
1-800-814-1147

Case Submission:  vetmedstat.com
General Information: telemedicinesupport@idexx.com

Dairy Testing


B.C., Alberta & Saskatchewan

Kim Walker
1 207 556-4622
kim-walker@idexx.com

Manitoba & Ontario

Katie Cornelius
1 207 556-6351 
katie-cornelius@idexx.com

Quebec & Atlantic Provinces

Ken Hoyt
1 207 556-2058
ken-hoyt@idexx.com

Livestock & Poultry Diagnostics


Sales & Services

Richard Turmel
1 450 467-1788
biotec@interbios.qc.ca

Water Testing Solutions


Inside sales customer account specialist

Mathieu Bosse
1 207 556-6655
Email water testing solutions

Specimen Pickup

Practices located within IDEXX’s courier network*

Call our automated courier booking system at 1-800-667-3411, option 1, option 2, option 1.

Once your account has been confirmed, the system will notify you if you have a pickup already scheduled, and then offer the option to cancel the pickup (option 1) or schedule an additional pickup (option 2).

For assistance at any time, select option 3.

*Metropolitan and surrounding areas of Vancouver, Calgary, Edmonton, Toronto, Ottawa and Montreal

Practices located outside IDEXX's courier network*

Call one of our designated courier companies below:

Courier Company Location: Phone Number
ACE Courier B.C. - Interior
Castlegar: 250-365-0269
Kamloops: 250-828-1311
Kelowna: 250-763-1324
Vernon: 250-545-3669

B.C. - Vancouver Island
Courtenay: 250-338-9990
Duncan: 250-748-5765
Nanaimo: 250-741-1422
Salt Spring Island: 250-537-9699
Victoria: 250-475-2011
Purolator For all other locations, call 1-888-744-7123