Contact Us
Canadian Headquarters
IDEXX Laboratories Canada Corp.
1345 Denison Street
Markham, Ontario
L3R 5V2
1-800-667-3411
1-416-798-4988
Note: All hours of operation are Eastern Time
Corporate Headquarters
IDEXX Laboratories, Inc
One IDEXX Drive
Westbrook, Maine 04092
United States
1-800-548-6733
1-207-556-0300
Customer Support
Small Animal / Equine Health
Reference Laboratories & VetConnect PLUS
1-800-667-3411
Monday–Friday: 8:00 a.m.–Midnight
Saturday: 9:00 a.m.–10:00 p.m.
Sunday: 9:00 a.m.–10:00 p.m.
Analyzers & SNAP tests
1-800-248-2483
24 hours a day, 7 days a week
Diagnostic Imaging
1-877-433-9948
Monday–Friday: 7:30 a.m.–9:00 p.m.
Telemedicine Consultants
1-800-726-1212
Invoice Questions
1-800-814-1147
Cornerstorne & SmartService
1-800-695-2877
Monday–Friday: 7:30 a.m.–9:00 p.m.
Saturday: 8:00 a.m.–5:00 p.m.
Pet Health Network Pro
1-855-627-6570
Monday–Friday: 8:00 a.m.–5:00 p.m.
Consultants and Specialists
Small Animal / Equine Health
VETERINARY DIAGNOSTIC CONSULTANTS
In-House Analyzers, Reference Laboratories, SNAP Tests, VetConnect PLUS, Pet Health Network Pro, Practice Solutions, SmartService
DIGITAL RADIOGRAPHY SPECIALISTS
Digital Imaging Systems, IDEXX Web PACS Software
TELEMEDICINE CONSULTANTS
Cardiology, Radiology, Specialty Services
1-800-726-1212
Case Submission: vetmedstat.com
General Information: telemedicinesupport@idexx.com
MEDICAL SPECIALTY CONSULTANTS
Small and Large Animal Internal Medicine, Microbiology, Molecular Diagnostics, Dermatology, Oncology, Parasitology, Avian and Exotics
1-800-667-3411
Monday: Friday: 8:00 a.m.–9:00 p.m.
Saturday: 9:00 a.m.–4:00 p.m. (Internal Medicine only)
VETERINARY SOFTWARE & SERVICES SALES MANAGERS
Cornerstone, DVMAX Practice Management Software, rVetLink
Specimen Pickup
Practices located within IDEXX’s courier network*
Call our automated courier booking system at 1-800-667-3411.
Once your account has been confirmed, the system will notify you if you have a pickup already scheduled, and then offer the option to cancel the pickup or schedule an additional pickup.
*Metropolitan and surrounding areas of Vancouver, Calgary, Edmonton, Toronto, Ottawa and Montreal
Practices located outside IDEXX's courier network*
Call one of our designated courier companies below:
| Courier Company | Location: Phone Number |
|---|---|
| ACE Courier | B.C. - Interior Castlegar: 250-365-0269 Kamloops: 250-828-1311 Kelowna: 250-763-1324 Vernon: 250-545-3669 B.C. - Vancouver Island Courtenay: 250-338-9990 Duncan: 250-748-5765 Nanaimo: 250-741-1422 Salt Spring Island: 250-537-9699 Victoria: 250-475-2011 |
| Purolator | For all other locations, call 1-888-744-7123 |