Billing Support

Manage and pay invoices your way

IDEXX offers a variety of payment methods for you to choose from.


Online management with Invoice Gateway gives you enhanced security and functionality to view, print, sort, search, and download your invoice and statement data into your accounting package 24 hours a day, 7 days a week, 365 days a year.  You can choose when and how you would like to pay your invoices using Visa™, MasterCard™, American Express™, or direct debit from your bank account.  Enrollment is FREE – just click on the appropriate enrollment option: 

 Enrollment or Sign In

Autopay via Credit Card ensures that your balance gets paid after the end of the month. Charges through the end of the month would be processed on the 2nd business day following the end of the previous month. For example, charges through December 31st would be processed on the second business day of January. To enroll, call 1-800-814-1147.

Pay by Cheque. You can still mail your payment, just include your remittance stub from your invoice to ensure prompt processing and allow additional time for delivery.  Make sure you send your payment to the following payment address:

IDEXX Laboratories Canada Corporation
C/O Lockbox# 917900
PO Box 4090 STN A
Toronto, ON 
M5W 0E9

All other customers, please contact a customer service representative at the appropriate phone number or email address below under Billing Questions for payment instructions.

Pay via credit card over the phone. Please refer to the telephone number on your invoice or statement.


Billing questions

If you have questions about your invoices or monthly billing statements, please contact the applicable division below either by phone or email and a customer service representative will be happy to assist you:

Labs, In-House Diagnostics, Rapid Assay, Digital, Cornerstone 1-800-667-3411
Water/Dairy 1-800-321-0207
FEDCustomerService@IDEXX.com
Livestock/Poultry  1-800-548-9997
FEDCustomerService@IDEXX.com
BioAnalytics  1-573-499-5726
BioAnalytics-AR@IDEXX.com
OPTI Medical  1-770-510-4444
Customerservice@optimedical.com