Resources & Support

We’re here for you every step of the way – from installation and training to medical consultations on your tough cases and future upgrades to keep your practice current.

Contact Customer Support

Documents & other resources

View a complete library of all IDEXX veterinary documents and resources for every product and service, or access material data safety sheets ([M]SDS).

Directory of Tests & Services

Browse the online Directory of Tests and Services on IDEXX VetConnect PLUS to see a comprehensive list of offerings from IDEXX Reference Laboratories.

IDEXX Test Promise

If an IDEXX test does not perform as promised, just call us and we’ll credit your IDEXX Points account with 100% of the test’s value.

SNAP Up The Savings

Greater savings and clinical value for the SNAP tests you use every day. Learn about the program.

IDEXX Points

Earn valuable points that boost your buying power and invest in your practice.

Billing & invoicing support

Access your practice’s invoices and statements 24 hours a day, 365 days a year.


A diagnostic partnership that revolves around you and your patients. Learn more.


IDEXXCare Plus

Help when and before you need it

IDEXXCare Plus goes beyond the call for help. Our commitment is to do our best to prevent trouble from arising in the first place. So you can concentrate on what matters most: the health of your patients.

Learn more about IDEXXCare Plus and how your practice benefits.

IDEXX SmartService Solutions, included with IDEXXCare Plus, is a secure Internet-based customer service designed to monitor your IDEXX in-house instrumentation while providing hardware and software upgrades, as deemed necessary.

Cornerstone Resources

Cornerstone Coach

Engage when and how your schedule and work style allow with targeted, flexible educational solutions.

Cornerstone resources (U.S.)

Access Cornerstone Practice Management Software quick reference guides, highlights, manuals and more.