Resources & Support
We’re here for you every step of the way – from installation and training to medical consultations on your tough cases and future upgrades to keep your practice current.
Documents & other resources
View a complete library of all IDEXX veterinary documents and resources for every product and service, or access material data safety sheets ([M]SDS).
Directory of Tests & Services
Browse the online Directory of Tests and Services on IDEXX VetConnect PLUS to see a comprehensive list of offerings from IDEXX Reference Laboratories.
IDEXX Test Promise
If an IDEXX test does not perform as promised, just call us and we’ll credit your IDEXX Points account with 100% of the test’s value.
SNAP Up The Savings
Greater savings and clinical value for the SNAP tests you use every day. Learn about the program.
Earn valuable points that boost your buying power and invest in your practice.
Billing & invoicing support
Access your practice’s invoices and statements 24 hours a day, 365 days a year.
A diagnostic partnership that revolves around you and your patients. Learn more.
Help when and before you need it
IDEXXCare Plus goes beyond the call for help. Our commitment is to do our best to prevent trouble from arising in the first place. So you can concentrate on what matters most: the health of your patients.
Learn more about IDEXXCare Plus and how your practice benefits.
IDEXX SmartService Solutions, included with IDEXXCare Plus, is a secure Internet-based customer service designed to monitor your IDEXX in-house instrumentation while providing hardware and software upgrades, as deemed necessary.