IDEXX Reference Laboratories
Your practice partner.
Think of us as an extension of your practice, providing you with guidance, medical expertise, and personalized support that help you make quick, confident decisions.
Personalized support wherever you are on the globe.
A dedicated team of local IDEXX professionals are available for in-person support when you need it. From training to medical consultations, or even just optimizing your clinic workflow, we’re just one call away. You also have access to our global network of support from board-certified specialists when you need a sounding board or have questions on next steps.
In person
Veterinary Diagnostic Consultants
Your primary point of contact for personalized support. Always on call for in-person visits, diagnostic evaluations, protocol queries, and training.
Professional Service Veterinarians
Veterinary professionals available for medical education, vet-to-vet discussions, and consultation on IDEXX tests and diagnostic protocols.
Field Support Representatives
Specialists available for optimizing workflow efficiencies and continuing practice education, such as VetConnect PLUS, select integrations, and online ordering.
On the phone and online
Medical Consultants
Direct live access and personalized guidance from our team of IDEXX experts, including our Diagnostic Support Technicians, Diagnostic Support Veterinarians, and board-certified veterinary specialists.
Pathologists
Personal attention from a pathologist who will be dedicated to your case from beginning to end and be available via direct phone line or email.
Customer Support Representatives
Dedicated to answering all your questions on laboratory services, test requests, results status, and more.
Education on demand
Hundreds of free courses are available on the IDEXX Learning Center so you can learn on your own schedule on any device. Learn the importance of SDMA, how to stage chronic kidney disease, and access quick, clear videos on how to run IDEXX SDMA testing. You can even attain CE credit.
Ordering tests and supplies
Order tests
Order IDEXX Reference Laboratories tests through VetConnect PLUS. Access the menu online or through your PIMS.
Order supplies
Find supplies for specimen collection and packaging at IDEXX Online Orders. Quickly view, track, and manage all your orders in one place.
Learn more about a specific product or service.
A representative will help you every step of the way.
Dedicated experts available for you in person or on the phone at
1-800-667-3411 and educational resources on demand.