Schedule a specimen pickup


Practices located within IDEXX’s courier network* can schedule or cancel a pickup via our automated courier booking system:

  • 1-800-667-3411 - option 1, option 2, option 1


Once your account has been confirmed, the system will notify you if you have a pickup already scheduled, and then offer the option to: 

  • Cancel the pickup (option 1)
  • Schedule an additional pickup (option 2)



Pickups can no longer be scheduled directly through our courier partners` websites.


*IDEXX Canada’s courier network includes the metropolitan and surrounding areas of Vancouver, Calgary, Edmonton, Toronto, Ottawa and Montreal.