Contact Customer Support
IDEXX Products & Services Support
Analysers & SNAP tests
1-800-248-2483
IDEXX Reference Laboratories & VetConnect PLUS
1-800-667-3411
Laboratory results are available at vetconnectplus.ca
IDEXX Diagnostic Imaging
1-877-433-9948
IDEXX Telemedicine Consultants
1-800-726-1212
Invoice Questions: 1-800-814-1147
Written consultations for Radiology, Cardiology, and Specialty Services are available at vetmedstat.com
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Software & Service
Cornerstone software and hardware: 1-800-695-2877
Practice Solutions: 1-888-224-4408
IDEXX Pet Health Network Pro: 1-855-627-6570
rVetLink Referral Management Solution: 1-877-690-8994
IDEXX Reference Laboratories Summer Holiday Hours
Canada Day
Monday, July 1, 2019
Laboratory and Courier Service: Will follow a Statutory Holiday Schedule*
Customer Support: Closed
*Our Statutory Holiday Schedule follows a Sunday Automatic Pickup Schedule (call-in service for pickups not available).
Civic Holiday
Monday, August 5, 2019
Laboratory and Courier Service: Will follow a Statutory Holiday Schedule*
Customer Support: Regular schedule - 8:00 a.m. - 8 p.m. ET
Fête nationale du Québec
Monday, June 24, 2019
Laboratory and Courier Service: Closed*
Customer Support: Normal schedule
*Ottawa AM routes will be consolidated with the PM routes. Samples picked up on the AM and PM routes will be tested in Markham on Monday night, with results for routine tests available the morning of Tuesday, June 25.
Canada Day
Monday, July 1, 2019
Laboratory and Courier Service: Closed
Customer Support: Closed
Canada Day
Monday, July 1, 2019
Laboratories and Courier Service: Closed*
Customer Support: Closed
*Pathologist comments on laboratory reports will be delayed until Tuesday morning.
Civic Holiday
Monday, August 5, 2019
Laboratories and Courier Service: Closed*
Customer Support: 6:00 a.m. - 6:00 p.m. MT
Canada Day
Monday, July 1, 2019
Laboratory and Courier Service: Will follow a Statutory Holiday Schedule*
Customer Support: Closed
*Our Statutory Holiday Schedule follows a Sunday Automatic Pickup Schedule (call-in service for pickups not available).
Civic Holiday
Monday, August 5, 2019
Laboratory and Courier Service: Will follow a Statutory Holiday Schedule*
Customer Support: 5:00 am - 5:00 p.m. PT
IDEXX Business Support
Questions about your order?
If you need information or have questions about your order for in-house tests and supplies, call us at 1-800-667-3411.
Questions about your billing statement?
If you have questions about invoices or monthly billing statements, please refer to the sample invoice , sample statement and frequently asked questions , or call us at 1-800-667-3411.