Contact Customer Support 

IDEXX Products & Services Support


Analysers & SNAP tests

1-800-248-2483
 

IDEXX Reference Laboratories & VetConnect PLUS

1-800-667-3411

Laboratory results are available at vetconnectplus.ca
 

IDEXX Diagnostic Imaging

1-877-433-9948
 

IDEXX Telemedicine Consultants

1-800-726-1212

Invoice Questions: 1-800-814-1147

Fax ECG Transmission: 1-888-357-0321
 

Software & Service

Cornerstone software and hardware: 1-800-695-2877

Practice Solutions: 1-888-224-4408

IDEXX Pet Health Network Pro: 1-855-627-6570

rVetLink Referral Management Solution: 1-877-690-8994


IDEXX Reference Laboratories Summer Holiday Hours

Canada Day
Monday, July 1, 2019

Laboratory and Courier Service: Will follow a Statutory Holiday Schedule*
Customer Support: Closed

*Our Statutory Holiday Schedule follows a Sunday Automatic Pickup Schedule (call-in service for pickups not available).

Civic Holiday
Monday, August 5, 2019

Laboratory and Courier Service: Will follow a Statutory Holiday Schedule*
Customer Support: Regular schedule - 8:00 a.m. - 8 p.m. ET

Fête nationale du Québec
Monday, June 24, 2019

Laboratory and Courier Service: Closed*
Customer Support: Normal schedule

*Ottawa AM routes will be consolidated with the PM routes. Samples picked up on the AM and PM routes will be tested in Markham on Monday night, with results for routine tests available the morning of Tuesday, June 25.

Canada Day
Monday, July 1, 2019

Laboratory and Courier Service: Closed
Customer Support: Closed

Canada Day
Monday, July 1, 2019

Laboratories and Courier Service: Closed*
Customer Support: Closed

*Pathologist comments on laboratory reports will be delayed until Tuesday morning.

Civic Holiday
Monday, August 5, 2019

Laboratories and Courier Service: Closed*
Customer Support: 6:00 a.m. - 6:00 p.m. MT

Canada Day
Monday, July 1, 2019

Laboratory and Courier Service: Will follow a Statutory Holiday Schedule*
Customer Support: Closed

*Our Statutory Holiday Schedule follows a Sunday Automatic Pickup Schedule (call-in service for pickups not available).

Civic Holiday
Monday, August 5, 2019

Laboratory and Courier Service: Will follow a Statutory Holiday Schedule*
Customer Support: 5:00 am - 5:00 p.m. PT

IDEXX Business Support

Questions about your order?

If you need information or have questions about your order for in-house tests and supplies, call us at 1-800-667-3411.
 

Questions about your billing statement?

If you have questions about invoices or monthly billing statements, please refer to the sample invoicesample statement and frequently asked questions, or call us at 1-800-667-3411.