Contact Customer Support 

IDEXX Products & Services Support


Analysers & SNAP tests

1-800-248-2483
 

IDEXX Reference Laboratories & VetConnect PLUS

1-800-667-3411

Laboratory results are available at vetconnectplus.ca
 

IDEXX Diagnostic Imaging

1-877-433-9948
 

IDEXX Telemedicine Consultants

1-800-726-1212

Invoice Questions: 1-800-814-1147

Fax ECG Transmission: 1-888-357-0321
 

Software & Service

Cornerstone software and hardware: 1-800-695-2877

Practice Solutions: 1-888-224-4408

IDEXX Pet Health Network Pro: 1-855-627-6570

rVetLink Referral Management Solution: 1-877-690-8994

IDEXX Business Support

Questions about your order?

If you need information or have questions about your order for in-house tests and supplies, call us at 1-800-667-3411.
 

Questions about your billing statement?

If you have questions about invoices or monthly billing statements, please refer to the sample invoicesample statement and frequently asked questions, or call us at 1-800-667-3411.

IDEXX Reference Laboratories Easter Weekend Holiday Hours

Good Friday, April 19, 2019

Laboratory and Courier Service: Statutory holiday schedule (Sunday service) - 9:00 am – 2:00 am EST.
Call in courier service not available.
Samples may be dropped off in the laboratory.
Customer Support: 8:00 am - 8:00 pm EST

Easter Monday, April 22, 2019

Laboratory and Courier Service: Regular schedule
Customer Support: Regular schedule - 8:00 am - 12:00 am EST

Good Friday, April 19, 2019

Laboratory and Courier Service: Regular schedule - 8:30 am - 7:00 pm EST. No courier service in Ottawa area.
Customer Support: 8:00 am - 8:00 pm EST

Easter Monday, April 22, 2019

Laboratory and Courier Service: Closed
Samples picked up on the Ottawa routes will be tested in Markham on Monday night, with results for routine tests available the morning of Tuesday, April 23.
Customer Support: Regular schedule - English service - 8:00 am - 12:00 am EST; French service - 8:00 am - 8:00 pm EST

Tuesday, April 23, 2019

Regular hours for Laboratory, Courier Service and Customer Support

Good Friday, April 19, 2019

Laboratory and Courier Service: Closed
Customer Support: 6:00 am - 6:00 pm MT

Saturday, April 20, 2019

Regular hours for Laboratory, Courier Service and Customer Support

Good Friday, April 19, 2019

Laboratory: Statutory holiday schedule
Courier Service: Statutory holiday routes
Samples may be dropped off in the Delta lab from 6:00 pm–7:00 pm PT
Customer Support: 5:00 am - 5:00 pm PT

Saturday, April 20, 2019

Regular hours for Laboratory, Courier Service and Customer Support