Hardware and system recommendations
 

Hardware type

Operating system

Hard drive

Memory

Dedicated server Windows Server 2016 500 GB 16 GB or more + 1 GB per thin client
Peer-to-peer server Windows 10 Pro 500 GB 16 GB
Thick-client workstation Windows 10 Pro 500 GB 8 GB

Need to upgrade your hardware?

We’re here to help. Call us at 1-800-283-8386.

How to find your upgrade

How to check whether you have the software upgrade

Click the Upgrade Launcher icon on your server desktop:

Desktop icon for the Cornerstone Software Update Launcher

If you don't have the upgrade, you will see:

Desktop message that a Cornerstone Software upgrade is not available

If you have the upgrade, you will see:

Desktop message that a Cornerstone Software upgrade is available

How to initiate the upgrade

  1. Restart your server.
  2. Once your server has restarted, click the Update Launcher icon on your server's desktop and follow the installation steps.

Installation overview

 
Upgrade the server first by following these steps.
  1. Restart the server immediately before proceeding. Note: Shutting down is not restarting.
  2. After restarting, double-click the Update Launcher or Service Pack Launcher icon on your desktop.
  3. Click Next on the remaining prompts to complete the installation.
  4. When the installation is complete, click Finish to restart the server. If the server doesn’t restart automatically within a few minutes, restart it manually.
  5. After the server restarts, sign in to Windows. The software upgrade will finalize while Windows is starting.

Note: While rare, if you encounter an error during the installation on the server, please call Cornerstone Software Customer and Technical Support (1-800-695-2877) before proceeding. It is important you DO NOT restart the installation on the server.

 
Then upgrade each workstation by following these steps.

Note: You can upgrade up to 3 workstations at a time.
Note: If you use an IDEXX diagnostic imaging system, we recommend upgrading the capture station after you upgrade the server and before you upgrade the remaining thick-client workstations.

  1. Restart the workstation immediately before proceeding with the following steps.
  2. Sign in to Windows using a staff username and password.
  3. Open the Cornerstone Software.
  4. Follow the prompts to complete the installation.
  5. When the installation finishes, click Reboot Now to restart the workstation.

 

Problems upgrading a workstation? Follow these steps.
To install the upgrade manually:
  1. Restart the workstation immediately before proceeding with the following steps.
  2. Sign in to Windows as an administrator.
  3. Press Windows logo key + E.
  4. Click Network and go to your Cornerstone Database Server (server/csserver) > CstoneShare > Install > Release.
  5. Double-click setup.exe to begin installation.
  6. If prompted to Copy & Install or Ignore, choose Copy & Install.
  7. Follow the prompts to complete the installation.
  8. Click Finish to restart the workstation.

 

Full installation guidelines