Cornerstone 9.3 upgrade resources
Hardware and system recommendations | How to find your upgrade | Installation overview | Upgrade overview
![Computer cartoon with Cornerstone Software interface on screen.](https://www.idexx.com/media/filer_public_thumbnails/filer_public/ac/d2/acd2fdf6-ef4e-4194-a964-3fe14c8148fc/cornerstone-ondemand-webinar.png__585x350_subject_location-290%2C181_subsampling-2.png)
Hardware and system recommendations
Hardware type |
Operating system |
Hard drive |
Memory |
Dedicated server | Windows Server 2016 | 500 GB | 16 GB or more + 1 GB per thin client |
Peer-to-peer server | Windows 10 Pro | 256 GB | 16 GB |
Thick-client workstation | Windows 10 Pro | 256 GB | 8 GB |
Want more information?
Need to upgrade your hardware?
We’re here to help. Call us at 1-800-283-8386.
How to find your upgrade
How to check whether you have the software upgrade
Click the Upgrade Launcher icon on your server desktop:
If you don't have the upgrade, you will see:
![Desktop message that a Cornerstone Software upgrade is not available](https://www.idexx.com/media/filer_public_thumbnails/filer_public/90/9d/909d306d-3f90-41d2-b6d0-e6dc739e2398/cornerstone-upgrade-not-available.png__481x350_subject_location-126%2C87_subsampling-2.png)
If you have the upgrade, you will see:
![](https://www.idexx.com/media/filer_public_thumbnails/filer_public/7a/62/7a62c91c-5817-4dbb-a228-8967285a3187/cornerstone-upgrade-available.png__508x350_subsampling-2.png)
How to initiate the upgrade
- Restart your server.
- Once your server has restarted, click the Update Launcher icon on your server's desktop and follow the installation steps.
Installation overview
Upgrade the server first by following these steps.
- Restart the server immediately before proceeding. Note: Shutting down is not restarting.
- After restarting, double-click the Update Launcher or Service Pack Launcher icon on your desktop.
- Click Next on the remaining prompts to complete the installation.
- When the installation is complete, click Finish to restart the server. If the server doesn’t restart automatically within a few minutes, restart it manually.
- After the server restarts, sign in to Windows. The software upgrade will finalize while Windows is starting.
Note: While rare, if you encounter an error during the installation on the server, please call Cornerstone Software Customer and Technical Support (1-800-695-2877) before proceeding. It is important you DO NOT restart the installation on the server.
Then upgrade each workstation by following these steps.
Note: You can upgrade up to 3 workstations at a time.
Note: If you use an IDEXX diagnostic imaging system, we recommend upgrading the capture station after you upgrade the server and before you upgrade the remaining thick-client workstations.
- Restart the workstation immediately before proceeding with the following steps.
- Log in to Windows using a staff login
- Open the Cornerstone Software.
- Follow the prompts to complete the installation.
Problems upgrading a workstation? Follow these steps.
To install the upgrade manually:
- Restart the workstation immediately before proceeding with the following steps.
- Sign in to Windows as an administrator.
- Press Windows logo key + E.
- Click Network and go to your Cornerstone Database Server (server/csserver) > CstoneShare > Install > Release.
- Double-click setup.exe to begin installation.
- If prompted to Copy & Install or Ignore, choose Copy & Install.
- Follow the prompts to complete the installation.
- Click Finish to restart the workstation.