Software Support

For practices that only want the basics

• Cornerstone Software updates
• Cornerstone electronic release training
• Cornerstone software direct-to-technician telephone support
• Chat & email support
• Remote access available during business hours
• Online support at Cornerstonehelp.com

System Support

For practices that want the peace of mind that comes from having expert support for both software and hardware.

• All benefits included with Software Support
• Over-the-phone and remote access installation guidance, configuration and troubleshooting support for IDEXX-certified products
• Limited phone support for non-IDEXX-certified products
• Virus or malware verification (removal not included?
• Dispatch of hardware service by original manufacturer for IDEXX-certified Dell products under Dell warranty
• Hardware Guardian Service (option)

Sentry Support

Our highest level of support, Cornerstone Sentry provides a quarterly network assessment to deliver proactive system protection.

• All benefits included with Software and System Support
• Verification of IDEXX-certified backup software and review of error logs
• Review of IDEXX-certified anti-virus subscription status and error logs
• General review of system error logs to identify potential issues
• Verification of database size, log file size, image size
• 24 hour on-call support coverage for critical Cornerstone Software or IDEXX-certified hardware issues
• Hardware Guardian Service (option)

• Reduce hardware interruptions and downtime
• Provides functionally equivalent loan or replacement equipment in the event your equipment cannot be repaired onsite

• Includes expedited shipping of loan or replacement equipment
• Installation for loan or replaced equipment will be completed via remote access support and telephone