Cornerstone software
Pet Health Network Pro Integrated Features
Appointments made easy
Appointment requests
When your clients request an appointment, their request automatically shows up in your Cornerstone message center, making it easier for your staff to get the appointment scheduled.
Appointment reminders
Automated email and text reminders are a great way to increase compliance. They can also save your staff hours of phone time every week.
Appointment confirmations
When your client confirms their appointment via email or text, that appointment will appear as confirmed in your Cornerstone scheduler. Easy for your clients and easy for your staff.
Medical reminders that drive results
With Pet Health Network Pro integration, all medical reminders are automatically populated through Cornerstone and personalized with your practice information, patient name, and client-friendly reason for visit.
Postcard reminders
Choose from a large selection of eye-catching, species-specific themes. And cut costs by including multiple pets on the same postcard.
Email reminders
All emails are mobile optimized, making it easy for your clients to stay informed and request appointments on their phone.
Text message reminders
90% of text messages are read within 3 minutes. Imagine how texting could increase compliance.
Targeted Campaigns for marketing your service
Easy-to-use filters allow you to create a targeted list based on Species, Age and/or Last Transaction Date and deliver an integrated marketing campaign across multiple channels:
Email
Start your campaign with an email newsletter to educate and inform your clients
Postcard
Send a postcard that drives a visit and gets your patients through the door
Social media
Reinforce your message on social media with ready-to-use Facebook assets
One-off texting for convenient communication
A text message is often more effective than a phone call – and quicker for your staff. Use this feature to send text messages to individual clients.
Perfect for: post-surgery notifications, Rx refills, post-grooming pickups,
and “no show” appointment inquires.
Manage and grow your reputation
Automated surveys
Customizable and automated to send after each visit. Surveys are a great way to collect important client feedback and capture Net Promoter Scores.
Client testimonials
Attract new clients by turning your survey responses into client testimonials. We make it easy to review your survey responses and have the best ones posted to your practice website.
Online reviews
We identify customers with an NPS score of 9 or higher and encourage them to post reviews on Google, Yelp, Yahoo Local, Angie’s List and Yellow Pages.
Refer A Friend program
Word-of-mouth is one of your best marketing tools and you can leverage happy clients by encouraging them to refer their friends.
Expert onboarding and support
Get up and running quickly
A Pet Health Network Pro communication specialist will walk you through the application, establish your default settings, share best practices, and more.
Expert support when you need it
Support specialist are available by phone, email and live chat anytime you have a question.
Newsletters that keep your clients informed
Stay connected with your clients
Email newsletters are a great way to keep your clients engaged, provide educational information and promote your practice.
Ready-to-use content
We provide all the content you need, ready to send, and all backed by IDEXX.
Customizable
Make it your own by adding, editing or removing any of the content we provide.
Stay connected with Petly pages
Personalized online pet pages
Petly gives your clients a secure way to access vaccination records, appointment details, refill prescriptions and more.
Easy-to-share lab results
Share medical notes and lab results to a patient’s pet page with the click of a button.
Reporting that reveals opportunities
Monitor visits and compliance
Pet Health Network Pro helps you keep track of the medical reminders you send, and easily measure their success.
Client engagement
Know your email capture rate, text message enrollment and Petly utilization.
Online presence
See your Net Promoter Score and overall ratings.
Show clients you appreciate their business
Automated thank-you emails
Let clients know you care about them and their pets; you can also request feedback and online reviews.
Automated birthday greetings
A fun, festive way to remind clients that their pets are important to you.
Success Stories
One of the cool parts of Pet Heath Network Pro is the survey tool. It’s a great tool for the whole team and has a huge impact on what happens in the practice and how we think about relating to our clients.
George Bailey
Hospital Manager
Stratham-Newfields
Veterinary Hospital
One of the best features is allowing the client the control to choose how they are reminded of an upcoming appointment and the ease of confirming! They can choose to have an email or text message sent to confirm future appointments and when they reply it will automatically mark it as confirmed inside of Cornerstone.
Marina Swartz
Practice Manager
Seiler Animal Hospital
Ft. Lauderdale, FL
Cornerstone is a preferred provider of and recommended by the American Animal Hospital Association