Veterinary technology that evolves as your practice does

Here’s the good news: It exists. IDEXX SmartService Solutions is the kind of proactive technology you just visualized, offering all of those benefits and more.

Let's take an in-depth look at some of the benefits of IDEXX SmartService Solutions, and how it enhances life at your practice.

Ever-evolving technology so you can help more patients

Life in veterinary practices moves quickly. To ensure your practice keeps pace, you need your in-house analyzers to keep evolving.

IDEXX SmartService Solutions is the IDEXX technology that remotely updates the software of our Catalyst Dx Chemistry Analyzer, ProCyte One Hematology Analyzer, ProCyte Dx Hematology Analyzer, and SediVue Dx Urine Sediment Analyzer to the newest version. You just click “accept” for the update, reboot the analyzer if needed, and that’s it. There’s very little interruption to your sample processing operations, so you can keep doing what you love. And you don’t have to buy a new analyzer whenever there’s an improvement to their capabilities.

What’s more, with IDEXX SmartService Solutions, your patient images and information are all backed up to the cloud. From there, data is assessed for continual improvements and updates to the technology. 

IDEXX SmartService Solutions on the ProCyte One and ProCyte Dx analyzers even eases the process of sharing patient results and dot plots—the visual representation of a CBC—with the IDEXX support team whenever you need help. The analyzer automatically backs them up to the cloud, where we can access them to help you easily.

Reduced workflow interruptions so your team can keep seeing patients

If your practice is busy, it means you’re growing and that’s a good thing! But when you’re seeing lots of patients, you don’t want to spend time dealing with technology issues that do sometimes come up. IDEXX SmartService Solutions troubleshoots things before you even know about it. 

How? We deploy cloud-based automation to assess analyzer performance and calibration and optimize as needed. We use the quality-control data from the thousands of in-house analyzers in veterinary practices scattered across the world to assess analyzers’ performances individually and in comparison, to other analyzers in clinical use, and troubleshoot remotely if necessary. Sometimes, a correction happens before you even experience any problems in the first place. Freeing you and your practice staff to focus on other tasks that positively increase your efficiency and bottom line.

Performing quality control so you don’t have to

Ideally, you should run quality control (QC) regularly to monitor your analyzer’s performance and ensure it’s generating accurate results at all times. IDEXX SmartService Solutions on the ProCyte One analyzer plays an important part in automating the quality-control process so you don’t have to worry about it. 

With IDEXX SmartService Solutions on your IDEXX analyzers, there’s one less thing you need to worry about. And you can direct your focus on delivering the highest standard of care to your patients.