Billing Support

Manage and pay invoices your way

MyIDEXX Billing has been updated to provide a new digital invoice experience in an intuitive, user-friendly format with interactive features. Business administrators and users with billing access will be able to:

• Search, sort and filter invoice transactions
• Access current and historical statements
• Export invoice activity to a CSV (Excel) file for further analysis

MyIDEXX Sign In     OR      Learn more                   
 

IDEXX offers a variety of payment methods for you to choose from with no enrollment or processing fees.

Invoice Gateway- Online customer billing portal

• Make payments online with credit card (Master Card, Visa or American Express) or with your checking account (Canada and US bank accounts only).
• View, download and print statements and invoices. 
• Secure access available 24/7. 
  Need an account? Set up your new sign in today using your IDEXX billing account number and enrollment token found on your statement:

US Enrollment or Sign In      OR    Canadian Enrollment or Sign In

Automatic Payment Options

IDEXX can make automatic payments on your behalf using the following options:

• Autopay Program from your Credit Card (Master Card, Visa or American Express)
  • You can expect your enrolled credit card to be charged for the previous month charges in full on the 2nd business day of the month. For example, total charges from September 1st thru the 30th would be charged on the 2nd business day of October. 

To enroll, complete this form and email back to the contact on the form: IDEXX Autopay Program Form
To Cancel or update your credit card information for your enrolled account: Call customer support: 1-800-814-1147,  M-F 9am-6pm EST.

• Direct Debit from a Checking or Savings Account (Canada and US bank accounts only)
  • Enrolled accounts are debited for the previous month statement balance in full by the 25th of the month. For example, total charges from September 1st thru the 30th would be charged on the 25th day of October (or next business day if the 25th falls on a holiday).

To Enroll or Update your currently enrolled bank information, complete the appropriate DocuSign link below:
For US customers US Direct Debit Enrollment
For Canadian customers Canadian Direct Debit Enrollment
For French Canadian customers French Canadian Direct debit Enrollment

To Cancel Direct Debit:
To cancel an existing direct debit enrollment (English version) Direct Debit Cancellation Form
For French Canadian customers to cancel French Canadian Cancellation Form

Pay by Check. Include your remittance stub from your monthly statement to ensure prompt processing. Allow additional time for delivery.
Send your payment to the following payment address: 

Canadian Customers:
IDEXX Laboratories Canada Corporation
C/O Lockbox# 917900
PO Box 4090 STN A
Toronto, ON M5W 0E9
Canada

Pay via credit card or Checking account over the phone:
1-800-814-1147

USD and CAD Wire/ACH direct bank transfer information

USD

CAD

Billing questions

If you have questions about your invoices or monthly billing statements, please contact the applicable division below either by email or phone and a customer service representative will be happy to assist you: