Client Communications
Create more meaningful client experiences through personalised communication
Strengthen client relationships and improve compliance.
Bring your recommendations to life in the examination room with vivid three-dimensional animations.
Stay connected with pet owners using automated reminders.
Pet Health Network Pro
See how IDEXX Pet Health Network Pro can help make your practice the go-to source for your patients’ health before, during and after each visit.
Before
Inform and prepare clients before they arrive
Use personalised postcards and email reminders to help clients remember the importance of regular visits and to ensure they schedule their next appointment.
Link seamlessly to practice management software for complete control over content and quality before you send communications with automated confirmations.
Choose a customisable practice website design that reflects your unique personality.
Keep clients informed with editable monthly newsletter content.
Boost your online presence and grow your practice through customer ratings and positive online reviews.
During
Create a better experience during every visit
Share information with clients at the touch of a button.
Use IDEXX VetConnect PLUS to share results and trending graphs for more meaningful context.
Provide clients with important education materials by email, online or in person.
Be sure your staff is well-trained and prepared to make the most of every visit.
Educate pet owners in the examination room using vivid3D anatomical animations, radiographs and instructional home-care videos.
After
Extend the connection after they go home
Stay connected with clients after the visit in unique and meaningful ways.
Engage clients in an exciting new way with personalised Petly online pet pages.
Targeted Petly ID cards help you bond with your clients to ensure your clinic is the first and best resource for pet information and care.
Use reports to measure and improve practice performance.
Access content and marketing support to help your practice leverage social media.
Find out how you're doing with instant client surveys.
Link to the online review sites of your choice to strengthen your relationships with current clients and encourage positive ratings and reviews.
Pet Health Network 3D
A highly visual client communication tool
The Pet Health Network 3D client communication tool replaces cumbersome plastic anatomy models and brings examination room conversation to life to enhance compliance.
The Pet Health Network 3D tool lets you:
- Access a complete content library that's reviewed and approved by a team of board-certified veterinary specialists.
- View and share a wide range of relevant medical topics and instructional home care.
- Email animations and videos to reinforce your recommendations after the visit.
- Educate and entertain pet owners from the comfort of your reception area with the Reception feature, which includes videos from Pet Health Network.
Use it as a native app for iPad and Android devices or as a web-based application.
Topics and 3D visuals available
New content is being added all the time.
Osteoarticular disorders
Content: stifle, elbow, shoulder, pelvis, osteoarthritis, limbs fractures
Ear disorders
Content: treatment and prevention, disorders of the pinna, ear canal
Respiratory disorders
Content: upper respiratory tract, lower respiratory tract
Eye disorders
Content: care and management, diseases
Digestive disorders
Content: pharynx and oesophagus, stomach, small and large intestines
Skin disorders
Content: diagnostic, diseases
Disorders of the vertebral column
Content: disk disorders (canine only)
Oral cavity disorders
Content: anatomy and dental formulas, radiology, congenital anomalies, trauma, periodontitis (tartar), dental abscess, oro-nasal fistula, gingival disorders, tooth resorptive lesion (feline only)
Adult prevention: annual checkup
Content: vaccines, internal parasites, external parasites, neutering, pet insurance
Prevention: first puppy/kitty visit
Content: vaccines, internal parasites, external parasites, pet insurance
Genital disorders
Content: male, female
Urinary tract disorders
Content: upper urinary tract, lower urinary tract
Home care
Content: ear management, eye management, teeth and oral cavity (canine only), anal sacs (canine only), administer a treatment
Reminder Services
Stay in touch with a variety of reminder and specialty cards
- Process your reminders in minutes instead of hours.
- Prices start as low as $0.68 per card (U.S.), including postage.*
- No contracts to sign, no monthly fees and no minimum orders.
- Generate reminders whenever you need them – daily, weekly or monthly.
Find out how much you’ll save using our savings calculator .
Order at idexxreminderservice.ca .
*Prices may vary based on postage rates. And depending on your state’s rules, applicable sales tax may be added to your IDEXX invoice for this order.
iPad is a trademark of Apple Inc., registered in the U.S. and other countries. All other ®/TM marks are trademarks of IDEXX Laboratories, Inc. or its affiliates in the United States and/or other countries.