Contact Us

Canadian Headquarters

IDEXX Laboratories Canada Corp.
1345 Denison Street
Markham, Ontario
L3R 5V2

1-416-798-4988

1-800-667-3411

Corporate Headquarters

IDEXX Laboratories, Inc.
One IDEXX Drive
Westbrook, Maine 04092
United States

1-207-556-0300

1-800-548-6733

Email us

Note: All hours of operation are Eastern Time

Customer Support

SMALL ANIMAL HEALTH / EQUINE HEALTH

IDEXX REFERENCE LABORATORIES & GENERAL INQUIRIES

1-800-667-3411

Monday–Friday: 8:00 a.m.–Midnight
Saturday: 9:00 a.m.–10:00 p.m.
Sunday: 9:00 a.m.–10:00 p.m.

ANALYZERS & SNAP TESTS

1-800-248-2483

24 hours a day, 7 days a week

VETCONNECT PLUS

1-800-667-3411, option 1, option 5

Monday–Friday: 8:00 a.m.–Midnight
Saturday: 9:00 a.m.–10:00 p.m.
Sunday: 9:00 a.m.–10:00 p.m.

DIAGNOSTIC IMAGING

1-877-433-9948

Monday–Friday: 7:30 a.m.–9:00 p.m.

CORNERSTONE PRACTICE MANAGEMENT SOFTWARE

1-800-695-2877

Monday–Friday: 7:30 a.m.–9:00 p.m.
Saturday: 8:00 a.m.–5:00 p.m.

SMARTSERVICE

1-800-695-2877, option 4

Monday–Friday: 7:30 a.m.–9:00 p.m.
Saturday: 8:00 a.m.–5:00 p.m.

PET HEALTH NETWORK PRO

1-855-627-6570

Monday–Friday: 8:00 a.m.–5:00 p.m.

PRACTICE SOLUTIONS

1-888-224-4408, option 2

Monday–Friday: 9:30 a.m.–6:00 p.m.

 
LIVESTOCK & POULTRY DIAGNOSTICS

GENERAL INQUIRIES

1-800-548-9997

Email Livestock and Poultry product support File Icon

DAIRY TESTING

GENERAL INQUIRIES

1-800-548-9997

Email Dairy customer service File Icon

WATER TESTING SOLUTIONS

GENERAL INQUIRIES

1-800-321-0207
Email water testing solutions support File Icon

 

Consultants & Specialists

SMALL ANIMAL HEALTH / EQUINE HEALTH

VETERINARY DIAGNOSTIC CONSULTANTS

Analyzers, Reference Laboratories, SNAP Products, VetConnect PLUS, Pet Health Network Pro, Pet Health Network 3D, Practice Solutions

View contact information

DIGITAL RADIOGRAPHY SPECIALISTS

Diagnostic Imaging / I-Vision CR System, I-Vision DR System, EliteVision System, ImageBank Storage System, Web PACS

View contact information

VETERINARY SOFTWARE & SERVICES SALES MANAGERS

Cornerstone, DVMAX Practice Management Software

View contact information

 

MEDICAL SPECIALTY CONSULTANTS

Avian and Exotics Medicine, Dermatology, Equine Internal Medicine, Microbiology, Molecular Diagnostics, Oncology, Parasitology, Small Animal Internal Medicine

1-800-667-3411, option 1, option 3

Monday: Friday: 8:00 a.m.–9:00 p.m.
Saturday: 9:00 a.m.–4:00 p.m. (Internal Medicine only)

TELEMEDICINE CONSULTANTS

Cardiology, Radiology and Specialty Services
1-800-726-1212

24-Hour Technical Support
1-800-726-1212

Invoice Questions
1-800-814-1147

Case Submission: vetmedstat.com
General Information: telemedicinesupport@idexx.com

 

DAIRY TESTING

B.C., ALBERTA & SASKATCHEWAN

Kim Walker
1-207-556-4622
kim-walker@idexx.com

MANITOBA & ONTARIO

Katie Cornelius
1-207-556-6351
katie-cornelius@idexx.com

QUEBEC & ATLANTIC PROVINCES

Ken Hoyt
1-207-556-2058
ken-hoyt@idexx.com

LIVESTOCK & POULTRY DIAGNOSTICS

SALES & SERVICES

Richard Turmel
1-450-467-1788
biotec@interbios.qc.ca

WATER TESTING SOLUTIONS

INSIDE SALES CUSTOMER ACCOUNT SPECIALIST

Mathieu Bosse
1-207-556-6655
Email water testing solutions
 

IDEXX Product & Supply Orders

SNAP TESTS, ANALYZER SLIDES AND TUBES

Contact an Authorized IDEXX Distributor, or

IDEXX at 1-888-794-3399, option 1

Monday–Friday: 8:00 a.m.–4:30 p.m.

LABORATORY SUPPLIES

1-800-667-3411, option 1, option 2, option 2

Monday–Friday: 8:00 a.m.–Midnight
Saturday: 8:00 a.m.–10:00 p.m.
Sunday: 9:00 a.m.–10:00 p.m.

Download and fax a Supply Request Form File Icon

PRACTICE SOLUTIONS SUPPLIES

1-888-224-4408, option 1

Monday–Friday: 9:30 a.m.–6:00 p.m.

Specimen Pickup

REQUEST A SPECIMEN PICKUP

  • ONLINE REQUEST

Customers located WITHIN a Routed Service Area * in the following provinces:

›  British Columbia and Alberta—log on to idexx.ca/courier

File Icon  Quick reference guide for pickup requests at idexx.ca/courier

›  Ontario and Quebec—log on to idexx.ca/pickup

File Icon  Quick reference guide for pickup requests at idexx.ca/pickup

  • PHONE REQUEST

Customers located WITHIN a Routed Service Area * in British Columbia, Alberta, Ontario and Quebec, dial 1-800-667-3411, option 1, option 2

Customers located OUTSIDE a Routed Service Area across Canada, call one of IDEXX Canada's designated courier companies

To cancel a request, call 1-800-667-3411, option 1, option 2

* Routed Service areas include Metropolitan and surrounding areas of Vancouver, Calgary, Edmonton, Toronto, Ottawa and Montreal.

For assistance or to verify if your practice is located WITHIN a Routed Service area, please contact Customer Support at 1-800-667-3411, option 1 or your Veterinary Diagnostic Consultant.