Itchy patients

A comprehensive approach for itchy patients

Multiple tools to assist in the diagnosis of itchy patients

Regionally specific panels to assist in the formulation of immunotherapy

Immunotherapy in either sublingual and subcutaneous administration

Complimentary expert consultations with a board-certified dermatologist.

Contact a consultant

Featured tests

Sarcoptes Antibody ELISA


The Sarcoptes Antibody ELISA helps confirm or rule out a suspicion of sarcoptic mange in dogs based on clinical signs. The condition is currently diagnosed by skin scraping but most often confirmed through response to treatment.

Ringworm RealPCR Panel


With the Ringworm RealPCR Panel, you get accurate results faster than the dermatophyte test media (DTM) plate. Results from this test are available in 1–3 working days.

Aller-g-detect Allergen Preliminary Panel


Aller-g-detect Allergen Preliminary Panel provides a low-cost serum test that detects allergen-specific antibodies against four common allergen groups: mites/moulds, grasses, weeds and trees. Use this panel to confirm if your patient is a good candidate for immunotherapy through IDEXX.

Allergen Panel (Standard Regional, Insect, Food, Farm & Stable)


Eight regionally specific panels (PDF) ensure you are testing for only the most relevant allergens in your area and none that are not. We also offer allergen panels for insect, farm and stable, food and equine.

Immunotherapy – subcutaneous and sublingual options


Allergen-specific immunotherapy (ASIT) is the only available treatment that may change the long-term course of the disease in your atopic patients. IDEXX offers subcutaneous and sublingual immunotherapy with prescriptions compounded by GREER Pharmacy and delivered within 1 week.

Build-up phase: 3 months
Maintenance dose: 2–3 times per month
Solution: Aqueous

Build-up phase: 14 days
Maintenance dose: Once daily
Solution: Glycerine

Common itchy patient codes

Feline SAR—Sarcoptes Antibody ELISA—Canine
RINR—Ringworm RealPCR Panel—Canine/Feline
PPA—Aller-g-detect Allergen Preliminary Panel—Canine/Feline
Allergy Panel, Environmental—Canine/Feline

We offer 4 region-specific environmental allergy panels: Coastal Northwest, Interior West, Central Prairies and Northeast/Great Lakes. Each region is specific to a geographic location. Select your region by reviewing the Canada Allergy Panel Regions Map (PDF)  listed in the Resources section below, or call Customer Support at 1-800-667-3411. To find the correct test code for your region-specific environmental panel, refer to the Directory of Tests and Services on IDEXX VetConnect PLUS, or consult the printed IDEXX Reference Laboratories Canada Directory of Products and Services.

Specimen pickup & Lab supplies

Schedule a specimen pickup

Practices located within IDEXX’s courier network

Practices in British Columbia, Alberta, Ontario and Quebec located within IDEXX’s courier network* can schedule or cancel a pickup via our automated courier booking system by calling 1-800-667-3411.

Once your account has been confirmed, the system will notify you if you have a pickup already scheduled, and then offer the option to cancel the pickup or schedule an additional pickup.

*IDEXX Canada’s courier network includes the metropolitan and surrounding areas of Vancouver, Calgary, Edmonton, Toronto, Ottawa and Montreal.

Practices located outside IDEXX'S courier network

Practices located outside our courier network, call one of IDEXX Canada's designated courier companies below:

Courier Company Location: Phone Number
ACE Courier B.C. - Interior
Castlegar: 250-365-0269
Kamloops: 250-828-1311
Kelowna: 250-763-1324
Vernon: 250-545-3669

B.C. - Vancouver Island
Courtenay: 250-338-9990
Duncan: 250-748-5765
Nanaimo: 250-741-1422
Salt Spring Island: 250-537-9699
Victoria: 250-475-2011
Purolator For all other locations, call 1-888-744-7123

Order lab supplies

Register or log in to order online

Call 1-800-667-3411.

Download and fax the Supply request form

Free delivery within 3 business days on all ref lab supply orders.


Call us to set up an account.

Customer Support: 1-800-667-3411

Forms & other resources

Access IDEXX Reference Laboratories specimen guidelines, forms, articles and more.

Directory of Tests & Services

Browse the online Directory of Tests and Services to see a comprehensive list of offerings from IDEXX Reference Laboratories.

IDEXXCare Plus

Keeping your practice up-to-date and up and running smoothly is the IDEXXCare Plus promise. We’re at your service 24 hours a day, 7 days a week to help you deliver the best veterinary care and customer experiences possible.

PCR testing is a service performed pursuant to an agreement with Roche Molecular Systems, Inc.