Dear valued customer, 

We understand the coronavirus (COVID-19) is a source of concern for you and your clients. Although the situation is highly dynamic, IDEXX is committed to providing you with the products, services and support you have come to trust. As a global leader in water testing, we are monitoring the situation closely from both a clinical and operational perspective.

  • We are well positioned to maintain supplies and services, and we are working behind the scenes to ensure your IDEXX experience is business as usual.
  • We are monitoring updates and guidance from the US Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO), in order to stay abreast of the latest information and keep both our customers and employees safe. 

We have created an online resource site to keep you updated at As always, you are invited to contact your IDEXX sales professional or IDEXX Customer Support with questions or concerns. For the latest information on personal health and safety guidelines, please consult the European Centre for Disease Prevention and Control (ECDC) or your local health authority.

Best regards,

Chun-Ming Chen
VP, General Manager, IDEXX Water